Frequently Asked Questions
Below are a few of the regular frequently asked questions we get asked about our services.
I'm a new business owner, can you help set up the books I need?
Absolutely we can. We can help you get set up for bookkeeping and accounting as well as many other facets of running your own small business.
My books are seriously messed up. Can you help me get them in order and keep them that way?
We come across this dilemma quite often. No problem, we'll sort through the mess and rescue your bookkeeping for you.
I like to do some of my bookkeeping but don't have the knowledge or time for it all. Can you handle the stuff I can't?
Sure. Several of our clients like to retain things like payroll or paying creditors. We are happy to work in with you.
I don't have a big budget for bookkeeping. Can I engage your services for a set amount each week?
We are happy to tailor our services to meet your budget if that's what you require.
What bookkeeping services do you provide?
We provide a wide-range of services above and beyond general bookkeeping which vary from business to business. Visit our Services page to see a more complete list.
What type of industries have you worked for in the past? Will you be able to adapt to my business?
Our team have worked in and with a variety of different industries and you can see those on our Teams page. If your business is not a good fit for us, we will let you know before you hire us.
I already have an accountant, can you work with them?
Most definitely. We work with many different accountants seamlessly to ensure you receive the best service possible.
What accounting software do you use?
We primarily work in Xero, however, we have experience with MYOB and Quickbooks.
What sets you apart from other bookkeepers?
Many people think a bookkeeper just plugs in the numbers and hands over reports, and unfortunately, that is what many bookkeepers do. But, we don't! We strive to be a hands-on bookkeeper, providing you with breakdowns of the reports you receive, suggestions on how you can improve your profitability, and help you understand the figures and reports. Your success is our success.
Do you work remotely, or can we meet in person? How do we communicate efficiently?
We love to meet our clients face-to-face and often do in the initial stages of engagement where necessary, but we do work remotely. We communicate to our clients in a variety of ways: email, phone, Microsoft Teams and Whats App being the most common ways.
Are you Australian Owned? Are you situated within Australia?
Yes, we are Australian Owned and we are situated in Australia. We have teams in Queensland, New South Wales and Tasmania.
I would like to inquire on some services, how do we get started?
You can fill in the contact us form, or alternatively ring the mobile number. We can discuss your needs and see if we are a good fit for you. If so, we will provide a document for you to fill out so we get the process started.